Privacy Policy

Canadian Rebates Program ("we", "our", "us") is an independent HVAC provider and rebate facilitator operating in Ontario, Canada. We help homeowners access government-backed energy-efficiency rebate programs, including the Ontario Home Renovation Savings Program and federal Natural Resources Canada programs.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, complete our eligibility form, or contact us. By using our services you consent to the practices described below.

We may collect the following categories of personal information:

• Contact details — first name, last name, email address, phone number, and postal code.
• Home information — current heating system type, approximate home age, and ownership status, used solely to assess rebate eligibility.
• Usage data — IP address, browser type, pages viewed, and referring URL, collected automatically via cookies and analytics tools.
• Communications — records of emails, calls, or chat messages you send us.

We do not collect payment card information directly. Any payment processing is handled by PCI-compliant third-party processors.

We use the information we collect to:

• Assess your eligibility for available rebate programs;
• Contact you to discuss your HVAC and rebate options;
• Schedule and complete HVAC installations and inspections;
• Submit rebate applications on your behalf with your consent;
• Respond to your enquiries and provide customer support;
• Send you program updates, rebate deadline reminders, and promotional communications (you may opt out at any time);
• Improve our website, services, and marketing using aggregated, de-identified analytics.

We rely on your consent and our legitimate business interests as the legal basis for processing, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

We use Meta Platforms (Facebook and Instagram) advertising tools, including the Meta Pixel and Lead Ads. When you interact with our Facebook or Instagram ads, the following applies:

• Information you submit through a Facebook Lead Ad form (name, email, phone, postal code) is received by us and processed in accordance with this Privacy Policy.
• The Meta Pixel may collect data about your activity on our website and share it with Meta to measure ad performance and deliver relevant ads. This data transfer is governed by Meta's Data Policy.
• We may create Custom Audiences or Lookalike Audiences using hashed contact information. No raw personal data is shared; all uploads use Meta's hashing protocols.
• You can manage your Facebook ad preferences at facebook.com/ads/preferences.

Our website uses cookies and similar tracking technologies to enhance functionality and analyse traffic. These include:

• Essential cookies — required for the website to function correctly.
• Analytics cookies — tools such as Google Analytics that help us understand how visitors use the site (data is aggregated and anonymised where possible).
• Advertising cookies — the Meta Pixel and similar tools that track conversions and support retargeting campaigns.

You may disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

We do not sell your personal information. We may share it with:

• Program administrators — the IESO, Natural Resources Canada, or Enbridge Gas, as required to process rebate applications on your behalf.
• Service providers — trusted third parties who assist us (e.g., CRM platforms, email services, scheduling tools) under strict confidentiality agreements.
• Legal authorities — where required by law, regulation, court order, or to protect our legal rights.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations (including warranty and rebate documentation requirements), and to resolve disputes. Typically, customer records are retained for a minimum of seven (7) years following project completion, in line with Ontario and federal record-keeping standards.

Under PIPEDA and applicable provincial law, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Withdraw consent to marketing communications at any time;
• Request deletion of your data, subject to legal retention requirements;
• Lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, contact us at privacy@canadianrebates.ca. We will respond within 30 days.

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

Our website may contain links to government program websites (e.g., homerenovationsavings.ca, nrcan.gc.ca) and other third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the date of the most recent revision. Continued use of our website or services after any change constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact Canadian Rebates Program at privacy@canadianrebates.ca or by calling 1-866-412-5714.